Lux Custom Studio logo in gold with a transparent background

Frequently Asked Questions

Where are your materials sourced from?

Our preferred materials are all made-in or grown-in the United States.  However, not all materials can be obtained this way.  Only when we cannot locate a vendor in the continental US, we expand outside to outside our borders.  

Our goal is to provide you with a high quality product.  The only way to do that is use premium materials.  All of our products made from naturally grown materials, come from an environmentally friendly farms.  

Our products are never tested on animals.

Each product has the proper care instructions detailed on the product page, in the Product Specs section.

Can I see the personalized item before I place my order?

Yes!  Before you place the order, head over to Contact page and send us a message of what you’re looking for.  Most of the time, we can provide you with a custom mockup with your personalizations within hours!

You can message us via our Contact page.  If your order has not been completed, changes can be made.  

We are happy to design an idea for you for free.  There is a 2 proof max, per product type.

Where's my order?

Orders are normally shipped within 48 hours of payment processing completion.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Follow us on any of the the social networks at the bottom of this page! We periodically post promo codes you can use for free shipping.

Can I return an item?

Due to the natural of custom and personalized items, we do not accept returns for any product.  All sales are final.

You can cancel your order until your payment process completes.  Use the form on our Contact page to expedite this request.

Your order is something special, never something that is ‘just on the store shelf’.  We create each item only after you place your order to ensure you receive the best quality product.

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